Terms & Conditions- Delivery, Payment and Returns :

Please read these T&Cs carefully and make sure that you understand them before ordering any items from our website to avoid disappointment and ensure fast delivery and secure payments. If you have any queries relating to these terms and conditions, please contact us.

Delivery :

We understand how important fast delivery is to our customers, therefore we promise to send your item as quickly as possible.

Please note, however, that the average delivery of our unique and hand-made products is usually 10 business days depending on location.

If you choose to pay via bank transfer, we will process your order and send out your items once we have confirmed your payment.

If you choose the ‘cash on delivery’ option, we will process your order and send out your items immediately.

Delivery options :

Shipping in Poland:

Our standard deliveries are handled by either DPD or Pocztex48 courier and cost 15 PLN .

‘Cash on delivery’ option is handled exclusively by DPD couriers and costs 20 PLN.

If you wish to collect your parcel directly from us, please get in touch! You can collect it from our studio in Gliwice.

If you wish to order more than one product at once, please go ahead! You will only be charged once for delivery.

Free shipping on all orders over 250 PLN.

International Shipping:

Our international deliveries are handled exclusively by DPD couriers and cost :

 

Payment methods :

You can pay for your items via:
• Secure on-line service- Przelewy24.pl
• Bank transfer (Please allow 3 business days for your transaction to process)
• Cash on collection

Returns and complaints :

If for any reason the product you have ordered does not meet your expectations and you would like to return it or exchange it, please notify us within 14 days of receiving your original order.

You must return the products to us in their original condition and packaging.

Please note: goods that are personalised, bespoke or made-to-order are non-refundable, unless faulty.

If the product is damaged in-transit, please sign the carriers’ delivery note `Damaged’ and notify us immediately.

We will make every effort to replace the damaged product as quickly as possible.